Research

Driving automation remains a top priority for IT and business leaders alike as they seek to increase efficiency, productivity and growth. But enterprise-wide automation relies heavily on momentum. If employees can't see how automation can make their work or life easier, they may view automation efforts as nothing more than change for change's sake. And one of the best ways to drive a culture of automation is establishing a formal governance structure. Join WWT automation experts Kevin Dana and Mark Wall, who will dig into the cultural changes that need to occur for organizations to achieve enterprise-wide automation at scale. Mark and Kevin will talk about practical ways organizations can automate for the benefit of multiple individuals and groups, and steps leaders can take to build a comprehensive governance board.

Automation has become a business imperative in the era of efficiency. And while sound automation strategy starts at the top, a bottom up, grassroots approach is equally important. It's likely that some form of automation is already underway at your organization. The challenge is: How do you scale automation efforts taking place below the radar?   Join WWT Technical Solutions Architect Dana Callear and Senior Director of IT Leadership Dave O'Toole as they talk about how leaders can sync executive strategy with automations that are already occurring within an organization. Dana and Dave also discuss the importance of identifying pockets of automation that can help drive scale and the role culture plays in making it all happen. 

AI-powered chatbots or virtual assistants are rapidly growing as organizations look to more efficiently respond customer needs and drive loyalty through a more personalized experience. But building AI-powered digital assistants is challenging given the numerous approaches and tools available on the market. Pulling upon experience building two intelligent digital assistants for internal-to-WWT purposes, WWT Data Science Director Ankur Gupta and Data Consultant Dale Hsu dive into the dos and don'ts of building AI-powered chatbots that can drive value for your business. Ankur discusses a three-layered framework approach designed to solve for scale and cost bottlenecks. And Dale discusses key learnings that can help you in your AI journey.