Securing Voice Traffic in the Contact Center

Event Overview

Voice traffic cyber threats have become increasingly sophisticated. Robocalls. Spoof or spam calls. Vishing. And the rapidly growing number of AI-driven attacks. These are all avenues bad actors are taking to compromise organizations through contact centers — a common threat landscape that can often get overlooked. Join WWT Technical Solutions Architect Kevin Buckley and Oracle Communications Solutions Architect Chris Telford as they discuss ways you can defend the contact center against these threats with voice traffic cyber security.

Featured Speakers

Kevin Buckley

World Wide Technology

Technical Solutions Architect - Contact Center

Kevin has extensive experience working with business clients through the sales process, gathering requirements and developing technical design specifications. His technical experience includes Cisco UCCE/ICM/CVP, Genesys, Google CCAI, Amazon Connect, Avaya and Genesys. Additionally, he has software development experience in Assembly Language, C++, Python, cloud platforms and chatbots, CTI desktop, IVR integration with cloud, database and CRM platforms such as Salesforce.com.

Chris Telford

Oracle

Solutions Architect, Oracle

Chris Telford is a Solutions Architect at Oracle, with over 15 years' experience in Voice network security solutions and technologies. Since joining Oracle through the acquisition of Acme Packet in 2013 Chris has worked with Enterprises, Contact Centres and Carriers in designing, building and running their Voice solutions.

Brian Feldt

World Wide Technology

Writer | Producer

Brian is a writer and virtual event producer for WWT's Digital Content team primarily focused developing and executing the company's virtual events strategy. He's written on a wide array of topics from digital transformation and IT modernization to cloud and mobility. Prior to working at WWT, Brian was a business journalist for the St. Louis Post-Dispatch and St. Louis Business Journal, covering the technology, startup and real estate sectors.

What to expect

To combat cyber threats, voice traffic cyber security is a critical issue for contact centers that want to maintain their reputation, productivity, customer satisfaction and profitability. During this recorded webinar, you'll learn about:

The current threat landscape facing the contact center and why it's become so vulnerable.
How AI is being used as a weapon and defense mechanism.
How a layered approach to contact center security is needed.
Oracle Security Shield and it's important role in a solid cyber posture.

Goals and Objectives

Gain a better understanding of how you can move forward with a robust cybersecurity strategy that defends the contact center.

Who should attend?

Contact Center directors and supervisors, Unified Communications and Network managers, and security specialists.