Customer Support

See below for a guide on how WWT customers with a WWT.com account can submit, track, and manage specific support requests directly through WWT.com.

In order to submit & manage support cases on WWT.com, you are required to have a WWT.com account set-up. If you do not already have an account, you can quickly & easily create one by following the instructions here: Create an Account

 Submit a New Support Case

  1. Sign in to WWT.com
  2. On The Top Right Navigation Select: My Account  > Support

         3. Select "Request Support" button  

 

 

4. Use drop-down arrow to select Request Type & select "Next"

Only 4 designated request types available via digital platform

 

 

 

 

5. Enter request details & select "Next"

     Those with an asterisk (*) are required

 

 

6. Add any necessary attachments

  • Drag & drop files or use "Click here to select" to upload files

7.  Add watchlist members by typing in their email address & clicking "Add"

  • They will receive email notifications that allow them to track or reply to comment on the case

8. Select "Submit Request"

  • You will receive a pop-up confirmation message, as well as an email notification confirmation of your submission

 Video Walk-through

Here is a how-to video that details the steps above:

 Access & Manage Existing Support Cases

  1. Sign in to WWT.com
  2. Select My Account > Support Cases
  3. In the Support Cases listing, you will see all active cases with status, description, case number, and submission date
  4. Access any current case by clicking on the case name
  • You can respond via the digital platform
  • Or you can respond via email by replying to the email notifications for the case

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