The value of the digital employee experience

Employee experience consists of several variables related to culture, technology and the workplace that impact how employees feel about their company. These can include traditional components, such as physical environment, benefits, and manager/employee relationships, as well as digital workspace components, like flexible work, easy access to applications and data, device choice, and seamless workflows. Achieving a best-in-class employee experience requires organizations to master both components and exceed employee expectations.  

The impact of digital employee experience on customer experience

The impact of an organization's employee experience extends beyond its workforce. Because employee experience and customer experience are closely connected, it's important for leaders to emphasize both equally.

When employees are provided the right tools, processes and technologies to work seamlessly, efficiently and effectively in their jobs, they're empowered to deliver better customer service and experiences. When they're not, it can stunt digital transformations and adversely impact customer engagement and loyalty. 

Digital workspace topics

Dig deeper into employee experience by exploring these focus areas.

Digital workspace technologies

There are hundreds of digital workspace technologies on the market today that can help organizations remove digital friction, streamline management and satisfy employees. Our experts can help you simplify and rationalize your existing environment, then determine which solution will best meet the needs of your workforce. In many cases, the following digital workspace technologies are a good place to start.

Our work transforming the digital employee experience

Explore our case studies to learn how we help customers evaluate, test, implement and adopt technologies to deliver fresh digital employee experiences. 

Digital workplace services

Improving the employee experience requires a focus on three key components: people, process and technology. Whether your organization is struggling in one of these areas or all three, we can help. 

From strategy to execution, we offer a comprehensive portfolio of digital workspace services. Explore all services or get started today by requesting a digital employee experience briefing,  dynamic persona assessment or AI productivity strategy accelerator. In the briefing, we review the current state of the employee experience and key considerations for developing a holistic strategy. If you're ready to develop a strategy, our assessment is a great way to align business, HR and IT stakeholders.