Employee Experience

The value of the digital employee experience

Employee experience consists of several variables related to culture, technology and the workplace that impact how employees feel about their company. These can include traditional components, such as physical environment, benefits, and manager/employee relationships, as well as digital workspace components, like flexible work, easy access to applications and data, device choice, and seamless workflows. Achieving a best-in-class employee experience requires organizations to master both components and exceed employee expectations.

Employee Experience

Digital Employee Experience 101: What Is DEX and Why Is It Important?

Learn what the digital employee experience is, why it's important, and steps for getting started.

Article

• Aug 9, 2024

Employee Experience

S5 | 316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT

Joe Berger joins host Greg Kihlström for The Agile Brand, a marketing technology, customer experience and digital transformation podcast.

News

• Jan 16, 2023

Hybrid Work

Preventing Proximity Bias in the Hybrid Workplace

With hybrid work normalized and a steady increase in remote work, people managers and HR leaders are on the hook to ensure every employee has a voice. Here are five ways to avoid proximity bias.

Article

• Feb 27, 2024

Digital

Why Digital Experience Monitoring is a Strategic Move for IT Leaders

Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.

Article

• Nov 15, 2023

Benefits of a fresh digital workspace

Attract and retain top talent

Hire the best candidates and make them want to stay

Improved employee satisfaction

Create a strong workplace culture that keeps employees happy

Increased productivity

Equip employees with the tools they need when they need them

Faster innovation

Maintain an accelerate pace of innovation and transformation

Provide a sense of belonging

Foster diversity, equity and inclusion with office, remote and frontline workers

Improved customer experience

Empower employees to better serve customers

Digital Workspace

Digital Workspace Priorities for 2024

A roadmap for improving the digital employee experience

WWT Research

• Jan 2, 2024

Employee Experience

Digital Workspace Maturity Model

The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce and improve the digital employee experience.

WWT Research

• Jan 11, 2024

End-User Computing

Empower Employees and IT Teams With Modern Digital Experiences

Learn how WWT brings business and technology together to empower employees, streamline IT management and accelerate innovation, so that both employees and your business thrive.

eBook

• Aug 9, 2024

Digital Workspace

Transform your Digital Workspace with WWT

Learn how WWT elevates employee experience and creates workspaces that exceed employee expectations, attract and retain top talent, foster innovation and achieve business outcomes.

Playlist

• 3 videos

Nov 6, 2024

How do you empower employees in a hybrid work model?

Hybrid work is a crucial element of an organization's employee experience. When organizations achieve the right balance between on-site and remote workforces and ensure secure access to applications on any device, it can enhance employee engagement and satisfaction, company culture, and customer experience.

Hybrid Work

A flexible hybrid work model supports employees at home, in the office and everywhere in between.

Topic

The impact of digital employee experience on customer experience

The impact of an organization's employee experience extends beyond its workforce. Because employee experience and customer experience are closely connected, it's important for leaders to emphasize both equally.

When employees are provided the right tools, processes and technologies to work seamlessly, efficiently and effectively in their jobs, they're empowered to deliver better customer service and experiences. When they're not, it can stunt digital transformations and adversely impact customer engagement and loyalty.

Global Service Provider

The 'Golden Opportunity' at the Intersection of Employee and Customer Experience | WWT Experts

The voice of the customer and employee are both getting louder and easier to measure, which presents a golden opportunity for organizations looking to grow and differentiate in a crowded market landscape. But what's the best way to measure customer and employee experience? What are we even measuring for? Join Marlan Hardie, Chief Digital Officer of WWT's Global Service Provider organization, as he talks about innovations happening within the telco, media and gaming space, and how they can translate to other industries. Marlan also discusses the value of focusing on the employee and customer experience, and his recent recognition as a Modern Day Technology Leader at this year's BEYA STEM conference.

Webinar

• Mar 14, 2023 • 9am

Digital

Digital Strategies to Create a More Effective Healthcare Industry | Experts

Digital strategies in the healthcare industry — following years of focus on the patient experience — are turning inward and and investing in workflow automation and augmentation solutions directed at clinicians and staff to not only remove routine repeatable tasks but enable previously unattainable insights and outcomes. Join WWT Chief Healthcare Advisor Dr. Sanaz Cordes and Chief Digital Advisor Jeff Morris as they talk about the integral role clinician experience plays in fostering exceptional patient experiences and outcomes, and the impact AI and analytics will have on those experiences.

Webinar

• Apr 2, 2024 • 9am

Digital workspace topics

Dig deeper into employee experience by exploring these focus areas.

Meetings

Make meetings easy to schedule, join, use and manage while fostering high-performing teams.

Hybrid Work

A flexible hybrid work model supports employees at home, in the office and everywhere in between.

End-User Computing

Give employees access to any application, on any device, anywhere - while providing enhanced security and manageability for IT departments.

Unified Communications

Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.

Contact Center Solutions

Reduce customer friction and improve agent processes with omnichannel experiences and technologies that deliver exceptional CX.

Digital Experience Monitoring

Shift from being reactive to proactive with solutions that combine real-time analytics, employee sentiment data and automated remediation for improved EX.

Digital workspace technologies

There are hundreds of digital workspace technologies on the market today that can help organizations remove digital friction, streamline management and satisfy employees. Our experts can help you simplify and rationalize your existing environment, then determine which solution will best meet the needs of your workforce. In many cases, the following digital workspace technologies are a good place to start.

Webex

The world's most popular way to meet - With anyone, anywhere, from any device!

Product

Microsoft Teams

Microsoft Unified Communications for Calling, IM/P and Conferencing.

Product

Zoom Video Communications

Zoom Video Communications provides videotelephony and online chat services through a cloud-based peer-to-peer software platform and is used for teleconferencing, telecommuting, distance education and social relations.

Partner

HP Poly

Poly develops video, voice and collaboration technology to help solve the dilemma of work from anywhere on any platform.

Partner

Omnissa Workspace ONE

Omnissa Workspace ONE is the most comprehensive modern management tool in the industry, providing unparalleled levels of automation, self service, user privacy and intrinsic security while enabling organizations to manage costs of endpoint diversity.

Product

Appspace

Appspace develops digital signs, room scheduling, kiosks and more in a single, unified platform.

Partner

Citrix

Citrix Systems's software enables networked PCs and wireless devices to remotely access applications from a central server. Citrix also offers software for load balancing, application development, and resource management, as well as products for creating virtual private networks.

Partner

ServiceNow, Inc.

ServiceNow is a cloud computing company focused on designing, building and managing IT automation for digital workflows in enterprise operations.

Partner

Our work transforming the digital employee experience

Explore our case studies to learn how we help customers evaluate, test, implement and adopt technologies to deliver fresh digital employee experiences.

What makes a great hybrid workplace?

By delivering fresh physical and digital employee experiences inspired by their workforce, organizations can empower employees to reach their full potential, enable their businesses to thrive and become a great place to work. Only then is it possible to achieve key business outcomes, from improved employee satisfaction and retention to increased productivity and innovation.

Digital workplace services

Improving the employee experience requires a focus on three key components: people, process and technology. Whether your organization is struggling in one of these areas or all three, we can help.

From strategy to execution, we offer a comprehensive portfolio of digital workspace services. Explore all services or get started today by requesting a digital employee experience briefing, dynamic persona assessment or AI productivity strategy accelerator. In the briefing, we review the current state of the employee experience and key considerations for developing a holistic strategy. If you're ready to develop a strategy, our assessment is a great way to align business, HR and IT stakeholders.

End-User Computing

Digital Employee Experience Briefing

Many organizations struggle to deliver seamless digital employee experiences (DEX) that empower employees to work securely from anywhere. In this briefing, you'll learn how to create, monitor and optimize fresh experiences that improve employee productivity, engagement and empowerment.

Briefing

• 2 hrs

Employee Experience

Dynamic Persona Assessment

An organization's people — its end users — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time. <br/> <br/> As organizations pivot towards employee-centric services, the need to empower end users with the right technology tools and provide measurable business value is paramount. <br/> <br/> Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.

Assessment