How Do You Balance Employee and Customer Experience? | Research

Event Overview

Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.

Featured Speakers

David Rosenblatt

World Wide Technology

Distinguished Solutions Architect- Digital Workspace

Currently focused on next-generation Digital Workspace for Large Scale enterprises. His expertise includes the interweaving of SaaS offerings, cloud/hybrid/on-premise architectures, cross platform solutions, and emerging technologies to meet the business requirements of Large Scale organizations.

Charlie Lawhorn

World Wide Technology

Chief Digital Advisor

I've spent the majority of my career shaping and managing the execution of complex transformation programs that help organizations understand the combination of process design and digital technologies to drive their relevance in an increasingly data-driven digital marketplace. My team and I focus on business outcomes and results, then help apply the best processes and technology to drive business value.

Robb Boyd

Explainerds.net

Chief Nerd

Robb Boyd is the Producer and Host for WWT's TEC37. Robb created the TechWiseTV video series for Cisco producing, hosting and guiding his audience through many evolutions of Cisco's various technologies. Robb has taken his storytelling expertise beyond Cisco with the launch of ExplaiNerds, a media and education company committed to helping technology brands communicate through podcasts and video series.

What to expect

WWT Presents - Research is a recurring webinar series that highlights WWT's in-depth research reports that analyze the latest technology and industry trends, featuring guests from WWT's extensive roster of subject matter experts and technologists. Hosted by Robb Boyd, episodes are published exclusively for registered users of the ATC Platform. Registration also grants users free access to our WWT Research reports, 24/7 access to our virtual lab and training environments and library of technical and business-oriented content. Use our platform to:

Get hands on, on demand experience
Capture real-world insights and research
Leverage practical and actionable guidance
Compare, contrast and validate multi-vendor solutions
Think creatively about strategy
Tap into our industry-leading expertise and partnerships

Goals and Objectives

To make it easier for business and technology leaders to align their resources and focus on areas that are fundamental to lasting transformation.

Who should attend?

Digital workspace and employee experience leaders in IT and HR; CMO, Chief Experience Officers, VPs of Customer Service