How Do You Balance Employee and Customer Experience? | Research
Event Overview
Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. Join WWT’s Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today’s work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.
Featured Speakers
What to expect
- Get hands on, on demand experience
- Capture real-world insights and research
- Leverage practical and actionable guidance
- Compare, contrast and validate multi-vendor solutions
- Think creatively about strategy
- Tap into our industry-leading expertise and partnerships
Goals and Objectives
To make it easier for business and technology leaders to align their resources and focus on areas that are fundamental to lasting transformation.
Who should attend?
Digital workspace and employee experience leaders in IT and HR; CMO, Chief Experience Officers, VPs of Customer Service
Related content
Digital Workspace Priorities for 2023
Why Experience and Loyalty are Essential Guideposts for Digital Transformation
David Rosenblatt: How Dynamic Personas Help Employees Do Their Best Work