WWT Presents AI & Data WWT Presents Experts Retail
Webinar

Turning Data into Real-Time Actionable Insights for Retail CX | Experts

Event Overview

In today's experience economy, retailers are under immense pressure to deliver seamless, personalized omnichannel experiences. However, being locked into rigid third-party systems can severely limit a retailer's ability to innovate and adapt to evolving customer expectations. Join our experts as they discuss the full-stack approach — a strategy that empowers retailers to own their critical digital systems like POS, loyalty programs and e-commerce platforms so they can capitalize on AI's vast potential, tap into valuable customer data and insights, accelerate innovation cycles, and deliver unparalleled retail experiences that build loyalty and trust.

Featured Speakers

Jay Custard

World Wide Technology

Chief Digital Advisor

Jay has deep experience helping companies harness the power of digital technologies to drive meaningful customer experiences. An experienced digital marketing and ecommerce executive, he has worked across multiple disciplines to enable integrated transformational retail experiences on a global scale. He has served the customers of Crocs, New Balance, FinishLine, Southeastern Grocers and Cabela's with a focus on user experience, analytics, marketing, merchandising, and technology transformations.
Manju Palakkat

World Wide Technology

Director of Digital & AI Products

Manju Palakkat is a visionary leader and strategist in the field of artificial intelligence and digital transformation. She is currently focused on developing and implementing AI-powered solutions to enhance digital user experiences and drive digital transformation. She brings strategic leadership and ability to blend technological innovation with business objectives across diverse industries including Media and Entertainment, Finance, Healthcare, Energy & High Tech.

What to expect

This episode of WWT Experts is part of a four-part series focused on how retailers are leveraging technology to respond to market demands, new revenue opportunities and evolving customer expectations in real time. Episodes are published exclusively for registered users of the wwt.com
  • The benefits of a full-stack approach for unlocking actionable insights
  • Best practices for adopting unified commerce
  • Practical strategies for ensuring a smooth migration to the cloud
  • Securing and protecting sensitive customer data and in-store technology

Goals and Objectives

Understand key use cases for leveraging AI in retail; identify steps for building a unified data foundation to fuel AI initiatives; learn about criteria for determining the right build versus buy balance for your organization's systems and platforms; and hear about key indicators of success.

Who should attend?

Retail leaders who are interested in leveraging AI to improve CX; Chief Digital Officers, Chief Marketing Officers and Chief Customer Officers; Chief Technology Officers and Chief Information Officers.

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