WWT PresentsAI & DataWWT Presents ExpertsRetail
Webinar

Turning Data into Real-Time Actionable Insights for Retail CX | Experts

Event Overview

In today's experience economy, retailers are under immense pressure to deliver seamless, personalized omnichannel experiences. However, being locked into rigid third-party systems can severely limit a retailer's ability to innovate and adapt to evolving customer expectations. Join our experts as they discuss the full-stack approach — a strategy that empowers retailers to own their critical digital systems like POS, loyalty programs and e-commerce platforms so they can capitalize on AI’s vast potential, tap into valuable customer data and insights, accelerate innovation cycles, and deliver unparalleled retail experiences that build loyalty and trust.

Featured Speakers

Jay Custard

World Wide Technology

Chief Digital Advisor

Jay has deep experience helping companies harness the power of digital technologies to drive meaningful customer experiences. An experienced digita...
Manju Palakkat

World Wide Technology

Director of Digital & AI Products

Manju Palakkat is a visionary leader and strategist in the field of artificial intelligence and digital transformation. She is currently focused on...

What to expect

This episode of WWT Experts is part of a four-part series focused on how retailers are leveraging technology to respond to market demands, new revenue opportunities and evolving customer expectations in real time. Episodes are published exclusively for registered users of the wwt.com
  • The benefits of a full-stack approach for unlocking actionable insights
  • Best practices for adopting unified commerce
  • Practical strategies for ensuring a smooth migration to the cloud
  • Securing and protecting sensitive customer data and in-store technology

Goals and Objectives

Understand key use cases for leveraging AI in retail; identify steps for building a unified data foundation to fuel AI initiatives; learn about criteria for determining the right build versus buy balance for your organization’s systems and platforms; and hear about key indicators of success.

Who should attend?

Retail leaders who are interested in leveraging AI to improve CX; Chief Digital Officers, Chief Marketing Officers and Chief Customer Officers; Chief Technology Officers and Chief Information Officers.

Related content

Page Thumbnail

Retail

We work with retailers across industries to transform the way people interact with their brands through retail technology solutions that seamlessly integrate business and technology.
Industry
Page Thumbnail

Migrating to the Cloud for a Competitive Edge in Retail | Experts

Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.
Webinar
Sep 10, 2024 • 9am
Page Thumbnail

From Silos to Synergy: Enhancing Retail Operations with Unified Commerce | Experts

As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms. In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.
Webinar
Sep 17, 2024 • 9am
Page Thumbnail

Retail Cybersecurity: Building a Brand Customers Can Trust | Experts

Join our experts as they discuss the dynamic and ever-evolving cybersecurity landscape in the retail sector. In this session, we will uncover the most prevalent cyber threats that retailers face today, from sophisticated ransomware attacks to targeted phishing scams, and discuss how these threats have evolved with the advent of new technologies. Discover the profound impact data breaches can have on financial stability, brand reputation and customer trust, and learn actionable strategies to mitigate these risks.
Webinar
Sep 24, 2024 • 9am