Reimagining the customer experience in retail

As retail technology continues to evolve, so do consumer expectations. To stay competitive, retailers must deliver seamless, secure and engaging experiences that delight a highly connected and mobile consumer base while empowering their workforce with access to the right retail AI solutions, tools, data and technology that drive operational efficiency and enable best-in-class customer service.

Through our retail consulting, we've transformed CX and EX at these brands:

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Strategic retail consulting services and capabilities

Through cross-functional practices and customized, retail technology solutions, WWT enables retailers to transform every aspect of their business. Our expertise includes: 

Strategic retail consulting services and capabilities

Unified commerce

Strategic retail consulting services and capabilities

Operational intelligence

Strategic retail consulting services and capabilities

Omnichannel experience

Strategic retail consulting services and capabilities

Retail AI solutions

Strategic retail consulting services and capabilities

Loyalty programs

Strategic retail consulting services and capabilities

In-store technology

Strategic retail consulting services and capabilities

Wireless mobility

Strategic retail consulting services and capabilities

Location & wayfinding

Strategic retail consulting services and capabilities

Network infrastructure

Application Services

Creating software that uses an agile and outcomes-based approach delivers value early and often.

Unified Commerce

Unify commerce systems and data to reduce complexity, gain operational efficiencies and exceed expectations.

Customer Experience

Break down silos across people, processes and data to create fresh experiences that drive loyalty, efficiency and competitive advantage.

Contact Center Solutions

Reduce customer friction and improve agent processes with omnichannel experiences and technologies that deliver exceptional CX.

Data Analytics

Gain advanced operational intelligence through data and automation. Transform into an agile organization built around data to confidently tackle more complex use cases and rapidly drive value.

Employee Experience

Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.
Learn what's next for retail AI and your business. Contact us