Cisco JabberCisco Unity ConnectionCisco Instant Messaging and PresenceATCCisco Unified Contact Center Express (UCCX)Cisco Unified Communications ManagerCiscoUnified CommunicationsContact Center SolutionsDigital Workspace
Learning path
Collaboration System Release 12.5
Skill Level
Fundamentals
Duration 16 hours 20 minutes
Updated Jun 13, 2023
About this learning path
Collaboration refers to the many communication tools and platform that are used to enable communication within and between organizations. Collaboration is no longer limited to just voice of telephony. Modern collaboration involves an omni-channel approach, which includes the follow modalities: persistant chat, text, voice, video, and voicemail.
Many Collaboration platforms combine the modalities and feature hybrid architecture. No more are solutions local or in the cloud, but rather are all of the above. Contact center is considered part of Collaboration as well.
Your instructors
Loading
Prerequisites
- Eagerness to learn
- Basic understanding of telephony concepts
What you'll learn
- How to configure Collaboration System Release from a system perspective
- How to perform basic MACD (Move, Add, Change, Delete) tasks
- How to configure Cisco Unified Contact Center Express (UCCx) from a system perspective
- How to use the UCCx Script Editor
- Familiarization with Cisco Finesse (Contact Center Agent Desktop)