Introducing BigPanda Biggy AI

Article provided by, BigPanda. 

Uncover hidden data, transform it into insights, and deliver them in natural language with AI-powered incident management. BigPanda Biggy AI accelerates incident investigation by combing through infrastructure data and knowledge to surface highly relevant insights so you can make smarter decisions, improve team productivity, and scale incident management.

• Biggy AI unifies all involved teams and the data they need for incident response and investigations. It combines observability data, service history, and institutional knowledge to reveal hidden context and give responders situational awareness of incidents.
• Biggy AI provides insights and automated workflows to allow service, incident, and operations management teams to investigate active incidents more quickly. Elevate staff member expertise to reduce escalations and ensure incident management processes occur as intended.

Key capabilities

• AI-powered insights: Provide highly relevant troubleshooting and remediation data designed explicitly for incident responders.
• AI-powered automation: Streamline incident workflows across coordination, collaboration, and post-mortem analysis tasks.
• Conversational interaction: Engage with Biggy in Microsoft Teams and Slack for seamless incident management from start to finish.
• Knowledge aggregation: Biggy unifies siloed telemetry data and historical team knowledge for faster, more effective incident investigation.

Benefits of Biggy AI

• Improve decision-making: Make every responder an expert. Drive accurate investigation with insights available to teams where they already work.
• Accelerate incident analysis: Quickly troubleshoot incidents, identify remediation steps, and conduct post-mortem analysis surfaced from fragmented data silos.
• Increase productivity: Improve team efficiency with insights so they can resolve and focus on more tickets or more challenging issues.
• Optimize processes: Analyze data to ensure consistent incident documentation and prevent recurring issues.
• Improve collaboration: Allow faster information sharing during active incidents and consistent post-incident analysis.