Accelerating Value with Glean: How professional services enhance your experience
In this blog
Introduction
Now that you have learned a little about Glean in our first blog post, lets will explore how WWT's professional services can help organizations adopt and maximize the platform's value.
Glean is an AI-powered platform designed to enhance workforce productivity and streamline enterprise workflows. Organizations investing in Glean look to adopt and transform with Gen AI strategies to help them achieve productivity, efficiency, and cost savings. Glean allows enterprises to securely and trustfully connect all their people to all the data in real-time.
Glean's key features:
- AI-Powered Search and Insights: Glean connects to your company's data sources, enabling semantic search and personalized results based on your role and permissions.
- Generative AI Agents: You can create custom AI agents and assistants to automate tasks, generate content, and provide answers grounded in your company's data.
- Knowledge Management: Glean helps manage company knowledge with features like verified answers, curated collections, and sensitive data discovery.
- Workflow Automation: Automate repetitive tasks and workflows and orchestrate departmental processes to save time and increase efficiency.
Glean's user-friendly interface makes the platform valuable for all departments. Teams can use Glean to onboard new hires quickly, understand who's who in the organization, stay connected, and access insights from across the organization. Enterprises see enhanced productivity, better decision-making, and improved collaboration.
In a September 2024 study by Forrester, "The Total Economic Impact of Glean," the sample set of interviewees said they had faster onboarding of 36 hours per new hire because the information is easier to find. Reference The Total Economic Impact™ Of Glean
WWT Services
Now that we've discussed Glean's key features, let's explore how our deployment services can help you start using Glean quickly and effectively.
World Wide Technology uses its expertise in AI services, software, and hardware to help clients accelerate business impact, build AI and data foundations, and scale their AI initiatives to optimize the value of their AI investments.
Deployment Services
These services help customers use Glean quickly and prepare their organization for AI adoption. This includes building new capabilities with advanced Glean features, such as deploying native and custom connectors, advanced integrations, and testing to ensure data security. While Glean offers over 120 out-of-the-box connectors to standard enterprise work tools, many customers have homegrown applications and other customizations that need to be connected to ensure a Glean deployment can be successful. WWT can help customers with these custom API integrations to further expedite productivity gains.
Studio Services
With our clients' business goals in mind, we help them align their AI strategy with their strategic priorities. We can also collaborate with clients to identify use cases and define the roadmap. These services could also include an AI and Data Readiness assessment, as it is essential to understand where you are on your journey to get value from an AI platform.
Customer Success Services
Glean is an excellent AI investment for many enterprises, so you will want your employees to harness the platform's power. There are several ways that professional services can help drive new and increased adoption, such as creating agents to drive workforce productivity and training your workforce to unlock the value of the tool by learning how to search and develop agents to automate repetitive work. These services include data management strategies and providing AI enablement training to ensure efficient and secure use of Glean. Tailored training sessions for different user levels, such as end-users, admins, and data stewards, can provide smooth adoption across teams.
Successful adoption can unlock new opportunities for your organization, increase productivity,y and future-proof operations in an ever-evolving digital landscape.
88 percent of C-suite executives say helping their business speed up the adoption of AI will be important. Reference: 2025: the year companies prepare to disrupt how work gets done | World Economic Forum
AI Data Foundations Services
World Wide Technology has deep expertise in helping our clients assess their Data environments and develop a plan for their data architecture, management, and governance.
Glean has over one hundred prebuilt connectors to data sources, which allows users to start seeing value quickly. Another thing to consider is custom integration and connectors. Getting that integration done right, along with the guardrails and governance, is vital to overall success.
Connecting to Data Sources
A typical challenge with large organizations is that they can have hundreds of applications with data siloed in each. Glean has a robust library of data connectors will allow you to connect your existing applications and experience the power of your company's collective knowledge all in one place. Many organizations have applications that need a custom connector to access a comprehensive view of their data; professional services ensure seamless connectivity and enhanced functionality. Ensuring those applications don't get left behind will allow organizations to surface all of the data so the productivity results are rooted in all of the organization's data.
In conclusion, these professional services collectively help organizations maximize the ROI of their Glean AI software investment by enhancing productivity, improving decision-making, and fostering innovation across the organization.
80 percent of C-suite executives believe AI will kickstart a culture shift where teams are more innovative. Reference: 2025: the year companies prepare to disrupt how work gets done | World Economic Forum
Take the next step!
Harness the power of AI-driven enterprise search and employee enablement to transform your organization's efficiency, productivity, and innovation. Don't miss out on transforming your organization's efficiency and innovation. Contact WWT today to discover how our AI-driven solutions can revolutionize enterprise knowledge management.