The ‘Golden Opportunity’ at the Intersection of Employee and Customer Experience | WWT Experts

Event Overview

The voice of the customer and employee are both getting louder and easier to measure, which presents a golden opportunity for organizations looking to grow and differentiate in a crowded market landscape. But what's the best way to measure customer and employee experience? What are we even measuring for? Join Marlan Hardie, Chief Digital Officer of WWT's Global Service Provider organization, as he talks about innovations happening within the telco, media and gaming space, and how they can translate to other industries. Marlan also discusses the value of focusing on the employee and customer experience, and his recent recognition as a Modern Day Technology Leader at this year's BEYA STEM conference.

What to expect

WWT Experts is a recurring webinar series that highlights the people that make technology work. In each episode, host Matt Coble interviews an engineer, developer or technologist about the relevant business solutions they've created, the technologies they've mastered and the trends they're seeing in the market. Episodes are published exclusively for registered users of the ATC Platform. Registration also grants users 24/7 access to our virtual lab environments, vast partner ecosystem, trainings and proofs of concept and industry-leading research. Use our platform to:

Get hands-on, on-demand experience
Capture real-world insights and research
Leverage practical and actionable guidance
Compare, contrast and validate multi-vendor solutions
Think creatively about strategy
Tap into our industry-leading expertise and unparalleled training

Goals and Objectives

To identify innovative ways telco organizations are driving customer/employee engagement and apply it to your own organization and industry.

Who should attend?

Telco leaders; digital workspace and employee experience leaders in IT and HR; CMO, Chief Experience Officers, VPs of Customer Service

Presenters

Marlan Hardie

World Wide Technology

GSP Chief Digital Officer & Head of Diverse Services