We witnessed several AI-driven innovations that are set to redefine the landscape of customer and employee experiences. Cisco demonstrated advanced tools and devices that enhance collaboration, automate and scale customer interactions, and bridge the gap between physical and digital experience. Here are World Wide Technology's key takeaways from this annual conference.

Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.

The United States Army requires robust, secure and reliable communication tools to ensure efficient and effective collaboration among its personnel. Cisco's collaboration suite, which includes unified communications, conferencing and collaboration endpoints, is ideally suited to meet these needs.

With an increase in the number of people and families working from home at the same time, being able to alert your spouse, partner, children or roommates that you are on an audio or video call is becoming increasingly important.

Digital workspace leaders face five key challenges in optimizing the digital employee experience in 2021: employee engagement, organizational silos, technology and data sprawl, limited budgets and solution misinformation.

After virtually attending Cisco WebexOne, one of the industry's largest digital collaboration conferences, we've identified five key takeaways for Collaboration and Workforce Productivity leaders.