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Leveraging the Public Cloud to Improve Customer Experience
Strategic staffing and architectural guidance lead to reduced customer calls and enhanced digital engagement
Government Agency Modernizes Contact Center with Omnichannel Strategy
Contact center modernization projects can be daunting for large organizations due to competing requirements and priorities. WWT helped a city government agency develop an omnichannel contact center strategy, roadmap and implementation plan to improve its customer and agent experience.
National Distributor Improves Customer Experience with New Call Center Platform
Upgrading call center and unified communications legacy systems while maintaining proprietary integrations? No sweat.
Unified Communications Transformation Improves Customer Experience
A contact center and voice communications upgrade improves customer experience and supports future collaboration engagements for established regional bank.
State Unemployment Office Reduces Caller Wait Time by 40 Percent with Scheduled Callbacks
Due to the COVID-19 pandemic, state social services agencies have been inundated with phone calls from residents who need to file for unemployment insurance. WWT helped one State's Department of Labor's Contact Center develop a callback solution to reduce long wait times and improve the constituent experience.
Pet Retailer Reduces Missed Appointments, Increases Revenue through Automated Notifications
Missed appointments cost organizations time and money and prevent opportunities for building customer loyalty and engagement. WWT partnered with a pet retailer to design and implement an automated notification solution to minimize the overall impact of missed appointments.