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Watch Terry Ford's ROI calculator demo for contact center AI
In this 7-minute video, WWT's contact center AI expert, Terry Ford, demonstrates our ROI calculators for real-time agent assist and automated call summarization. Leaders will discover how to use these tools to calculate tangible cost savings and efficiency gains and build their business case for contact center AI, starting with just a few simple data points. Watch now to see how you can quantify the ROI of your AI investments.
Webex Connect - CPaaS Explained
Discover how Webex Connect, our enterprise-grade communications platform as a service (CPaaS), can improve your customer interactions across all channels.
Poly Lens Software Overview
Poly Lens is a cloud-based device management solution compatible with unified communications (UC) endpoints like Poly voice, video, and headset devices. It allows IT administrators and UC users to secure and manage the hardware ecosystem remotely. Device management at scale, insights that matter.
Contact Center Operational Challenges
WWT's Terry Ford discusses operational challenges in the Contact Center. Terry discusses WWT's AI-powered solutions for Cost Optimization and Automated Call Summarization.
Cisco Webex Contact Center: The Agent Experience
Get a brief description of the new Webex Contact Center Agent Desktop. Contact us for a demonstration.
Cisco Finesse 12.5 Administration Lab Overview
Watch a video overview of the Cisco Finesse 12.5 Administration Lab.
AI Assistant in the Webex Contact Center
Running a successful contact center means focusing on experience…for your customers and your agents. It means knowing that even in difficult situations, a solution is moments away.
Webex Contact Center PSTN Options
Cisco released a new Webex Contact Center that includes a new set of calling delivery methods to meet business needs. This video briefly walks through the five options and key benefits.
Webex Contact Center Introduction
This video provides a high-level introduction of the Cisco Webex Contact Center offering, including what it is, why customers will find it interesting and how we deliver it.
Contact Center and Omnichannel Experiences
Contact Center and Omnichannel experiences are key elements for communication with organizations and their customers. WWT's Patrick Bond reviews Contact Center and Omnichannel experiences, WWT's partners in these areas and WWT's Contact Center practice engagement.
Overview: Designing for Sustainability
Learn how Logitech has broadened their capabilities to account for the entire scope of their footprint.
AI in the Contact Center
The Contact Center is another business area that has been enhanced by the benefits of AI. WWT's Terry Ford presents current trends in Contact Center AI and the benefits of the Automated Call Summarization tool.