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A Platform and Ecosystem to Make the Right Technology Decisions Faster
Make smart technology decisions fast, and mitigate the risk inherent in solving complex business challenges with even more complex technology solutions.
Embracing a Product Mindset to Implement Personalized Customer Experiences | Experts
Today's digitally savvy consumer expects businesses to know what they want — in some cases before they know themselves. To do that, organizations must adopt a more data-centric approach that can deliver personalized experiences in real time.
Join Salena Malik, Director of Digital Products, as she talks about what it means to have purpose-built solutions and the importance of having a product mindset when it comes to planning and executing with strategic intent. She also walks us through real-world examples of where personalization is making an impact in the market.
Sink or Soar: Turn AI into ROI with a CX Full-Stack Approach
WWT's approach to full-stack excellence provides CX leaders with a framework for unlocking efficiency, growth and fresh digital experiences for their customers.
Customer Experience Priorities
A roadmap for exceeding customer expectations, leveraging AI effectively and creating a competitive advantage
How Unified Commerce Drives Smarter, Data-Driven Decisions | Experts
Great customer experiences increase loyalty, spurs growth and enables you to continue investing in technology to unlock even greater experiences. But too often, disjointed IT systems and siloed data stand in the way.
Join WWT Director of Digital Products Chris Douglas as he talks about how unified commerce ties it all together — breaks down silos across IT systems to provide visibility into customer data, e-commerce, order fulfillment, inventory management, customer relationship management (CRM), point-of-sale (POS) systems and more.
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Partner POV | Five9 AI Knowledge
Deliver contextual, knowledge-based answers in virtual and live agent interactions
5 Ways Retailers Are Using AI to Drive Growth, Loyalty and Efficiency
Not sure where to begin with AI? Consider these five essential use cases as starting points for transforming retail operations and customer experience with AI.
Integrating Cisco ThousandEyes into the Webex Suite and Contact Centers: What it means for EX and CX
Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.
Empowering Employees as Champions of Customer Experience | Research
In the evolving landscape of customer experience (CX), organizations are urged to empower employees as champions of CX, particularly in B2C sectors like retail and healthcare. By integrating employee experience (EX) into CX strategies, businesses can enhance both workforce satisfaction and customer loyalty, leading to significant growth. Key benefits include increased employee engagement, improved customer service, and reduced turnover costs.
Join WWT's business development manager, Morgan Laville and digital advisor Brencis Stanford as they outline actionable steps for leaders, such as partnering with EX leaders, comparing employee and customer journeys, addressing workflow friction, and measuring both EX and CX metrics in tandem.
Turning Cybersecurity into a Retailer's Strategic Advantage
By integrating the "three R's" of cybersecurity — risk, resilience and recovery — into their growth strategies, retailers can transform cybersecurity from a mere compliance obligation into a significant competitive edge.
Controlling Core Digital Platforms to Drive Your Digital Destiny | Research
To thrive in today's rapidly evolving digital landscape, leaders must take control of their digital destiny by carefully assessing which digital platforms and systems they should build in-house versus when they should leverage third-party solutions.
Learn from WWT's Digital Managing Director Andrew Brydon and Chief Digital Advisor Dave Watts about how adopting a full-stack approach that balances owned and third-party solutions can create a flexible digital foundation that adapts to evolving customer expectations.
How Retailers Can Strike the Right Risk-Reward Balance in the Cloud
Capitalize on the benefits of cloud-powered experiences while minimizing disruption and maintaining customer trust.
Are Retailers' Channel-centric Mindsets Leaving Opportunities on the Table?
Outdated, channel-centric mindsets and organizational silos are partly to blame for retailers' inability to adopt unified commerce. Learn how to overcome this cultural conundrum so your organization can thrive.
From Silos to Synergy: Enhancing Retail Operations with Unified Commerce | Experts
As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms.
In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.
Controlling Core Digital Platforms to Drive Your Digital Destiny | Research
To thrive in today's rapidly evolving digital landscape, leaders must take control of their digital destiny by carefully assessing which digital platforms and systems they should build in-house versus when they should leverage third-party solutions.
Learn from WWT's Digital Managing Director Andrew Brydon and Chief Digital Advisor Dave Watts about how adopting a full-stack approach that balances owned and third-party solutions can create a flexible digital foundation that adapts to evolving customer expectations.
From Silos to Synergy: Enhancing Retail Operations with Unified Commerce | Experts
As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms.
In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.
Migrating to the Cloud for a Competitive Edge in Retail | Experts
Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.
Migrating to the Cloud for a Competitive Edge in Retail | Experts
Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.
A Platform and Ecosystem to Make the Right Technology Decisions Faster
Make smart technology decisions fast, and mitigate the risk inherent in solving complex business challenges with even more complex technology solutions.
Sink or Soar: Turn AI into ROI with a CX Full-Stack Approach
WWT's approach to full-stack excellence provides CX leaders with a framework for unlocking efficiency, growth and fresh digital experiences for their customers.
Partner POV | Introducing Five9 GenAI Studio: Unleashing the True Power of GenAI for CX
Five9 GenAI Studio provides personalized and streamlined interactions increasing customer satisfaction and efficiency leading to operational excellence.
Partner POV | Evolve Your Patient Experience with Five9 Self-Service Virtual Agents
Let automation answer common questions, authenticate callers, minimize voicemails, and steer callers to the right department for the first time.
Transforming Industries with AI: Unlocking the Power of Computer Vision with Intel | Partner Spotlight
As AI continues to grow, it's essential to recognize its applications beyond generative AI. One significant area of expansion is in computer vision, projected to reach a market size of $25.80 billion by 2024 (Statista).
Computer vision enables computers to interpret visual information from images or videos, aiming to make machines perceive the visual world like humans. This technology provides real-time data about people and objects in motion.
WWT accelerates the adoption of computer vision solutions. With over a decade of AI research and partnerships with industry leaders like Intel, WaitTime, and Cisco, WWT employs advanced computer vision, analytics, and AI technologies to enhance experiences across retail, healthcare, life sciences, manufacturing, hospitality, and entertainment.
In the Media, Entertainment, and Gaming (MEG) industry, computer vision is crucial in creating immersive experiences through AR theme parks, digital twins, and crowd management applications.
Transforming Industries with AI: Unlocking the Power of Computer Vision with Intel | Partner Spotlight
As AI continues to grow, it's essential to recognize its applications beyond generative AI. One significant area of expansion is in computer vision, projected to reach a market size of $25.80 billion by 2024 (Statista).
Computer vision enables computers to interpret visual information from images or videos, aiming to make machines perceive the visual world like humans. This technology provides real-time data about people and objects in motion.
WWT accelerates the adoption of computer vision solutions. With over a decade of AI research and partnerships with industry leaders like Intel, WaitTime, and Cisco, WWT employs advanced computer vision, analytics, and AI technologies to enhance experiences across retail, healthcare, life sciences, manufacturing, hospitality, and entertainment.
In the Media, Entertainment, and Gaming (MEG) industry, computer vision is crucial in creating immersive experiences through AR theme parks, digital twins, and crowd management applications.
Customer Experience Priorities
A roadmap for exceeding customer expectations, leveraging AI effectively and creating a competitive advantage