Great customer experiences increase loyalty, spurs growth and enables you to continue investing in technology to unlock even greater experiences. But too often, disjointed IT systems and siloed data stand in the way. Join WWT Director of Digital Products Chris Douglas as he talks about how unified commerce ties it all together — breaks down silos across IT systems to provide visibility into customer data, e-commerce, order fulfillment, inventory management, customer relationship management (CRM), point-of-sale (POS) systems and more.

Digital strategies in the healthcare industry — following years of focus on the patient experience — are turning inward and and investing in workflow automation and augmentation solutions directed at clinicians and staff to not only remove routine repeatable tasks but enable previously unattainable insights and outcomes. Join WWT Chief Healthcare Advisor Dr. Sanaz Cordes and Chief Digital Advisor Jeff Morris as they talk about the integral role clinician experience plays in fostering exceptional patient experiences and outcomes, and the impact AI and analytics will have on those experiences.

Today's digitally savvy consumer expects businesses to know what they want — in some cases before they know themselves. To do that, organizations must adopt a more data-centric approach that can deliver personalized experiences in real time. Join Salena Malik, Director of Digital Products, as she talks about what it means to have purpose-built solutions and the importance of having a product mindset when it comes to planning and executing with strategic intent. She also walks us through real-world examples of where personalization is making an impact in the market.

As AI continues to grow, it's essential to recognize its applications beyond generative AI. One significant area of expansion is in computer vision, projected to reach a market size of $25.80 billion by 2024 (Statista). Computer vision enables computers to interpret visual information from images or videos, aiming to make machines perceive the visual world like humans. This technology provides real-time data about people and objects in motion. WWT accelerates the adoption of computer vision solutions. With over a decade of AI research and partnerships with industry leaders like Intel, WaitTime, and Cisco, WWT employs advanced computer vision, analytics, and AI technologies to enhance experiences across retail, healthcare, life sciences, manufacturing, hospitality, and entertainment. In the Media, Entertainment, and Gaming (MEG) industry, computer vision is crucial in creating immersive experiences through AR theme parks, digital twins, and crowd management applications.

Data-driven organizations create more strategic, purposeful customer experiences that lead to higher customer engagement, increased loyalty and increased revenue. AI is a key component for gathering and analyzing data in real-time to make smart decisions quickly. However, many leaders struggle with unlocking the value of data and bringing AI into the mix. It shouldn't be this difficult. We know leaders want to become more data driven. And AI can act as a key accelerant. Join WWT Managing Director of AI and Machine Learning Tim Brooks as he answers that question plus discusses specific ways AI is being used to get the job done. Tim also outlines practical steps organizations can take now to become a company built around data as they shift toward making more data-informed decisions.

Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.

Leaders across industries are prioritizing customer experience to build advocacy and grow their businesses. A crucial – but often neglected – component of the customer experience is the contact center. While you'll often find the contact center buried at the bottom of the digital transformation list, the reality is it can make or break your customer experience. Join WWT's Morgan Laville and Patrick Bond as they talk about how to turn your contact center into a rich hub of customer insights and a contributor to customer satisfaction, sentiment and loyalty. Morgan and Patrick also discuss WWT's Contact Center Maturity Model and how it can help guide your journey and justify investments.

As retailers expand into an ever-growing array of digital channels, customers enjoy unprecedented flexibility and convenience. However, this expansion also introduces more layers of complexity when it comes to back-end systems and platforms. In this session, our experts explore how to navigate the challenges of disparate data silos that lead to employee confusion and hinder your ability to leverage actionable insights. By adopting a unified commerce strategy, retailers can gain operational efficiencies, make informed decisions, personalize the customer experience and ensure their business remains competitive in a rapidly evolving market.

Staying ahead in retail means embracing cutting-edge technology. Join our experts as they unveil how cloud technology is revolutionizing retail by enhancing customer experience (CX), boosting employee productivity and providing a competitive edge. Discover the secrets behind real-time inventory management, seamless omnichannel strategies and personalized customer experience. You'll learn how to navigate the challenges of cloud migration with practical strategies to ensure smooth transitions and minimal disruptions.

To thrive in today's rapidly evolving digital landscape, leaders must take control of their digital destiny by carefully assessing which digital platforms and systems they should build in-house versus when they should leverage third-party solutions. Learn from WWT's Digital Managing Director Andrew Brydon and Chief Digital Advisor Dave Watts about how adopting a full-stack approach that balances owned and third-party solutions can create a flexible digital foundation that adapts to evolving customer expectations.

The voice of the customer and employee are both getting louder and easier to measure, which presents a golden opportunity for organizations looking to grow and differentiate in a crowded market landscape. But what's the best way to measure customer and employee experience? What are we even measuring for?   Join Marlan Hardie, Chief Digital Officer of WWT's Global Service Provider organization, as he talks about innovations happening within the telco, media and gaming space, and how they can translate to other industries. Marlan also discusses the value of focusing on the employee and customer experience, and his recent recognition as a Modern Day Technology Leader at this year's BEYA STEM conference.  

In today's digital age, it's not enough to own the data. It's how you interpret your data in real time to make business decisions that will have the most impact. Adopting an advanced operational intelligence mindset allows you to leverage your data more effectively to create an improved experience for your end customer. Join Manju Palakkat, Director of Digital Products for WWT, as she talks about how advanced operational intelligence is helping organizations better understand the desires and behaviors of their end customers. Manju also details four considerations for adopting generative AI and how that adoption will have an impact on driving a more intelligence driven organization.